Product description

Why can't I feel the heat?

• Check the light: The indicator must be lit for the heat to be on.

• Allow 4-5 minutes: The gentle heat needs a moment to penetrate the cover and become noticeable.

The automatic shut-off feature engages too soon.

• A safety feature that prevents overheating and protects the product.

• Customizable Timer: Choose from 10, 20, or 30 minutes.

• Quick Restart: Press 'Power' to begin a new session.

• Performance Tip: A 2-hour cool-down is recommended.

The massager makes too much noise

• The sound is normal and indicates the powerful motor at work.

• Here’s how to adjust it: • Lower the intensity setting – this is the most effective way to reduce sound

• Fasten the support belt snugly – a secure fit minimizes movement and noise.

The massage intensity is too strong and feels painful

• Choose the "3D Kneading" mode.

• Start on the lowest settings .

• Allow about 1 minute for your body to adapt to the sensation. Most users quickly find it enjoyable.

What is the recommended height range for this massager?

• Designed for users approximately 5' to 6' in height

• For those under 5'0", lower the neck unit and add a seat cushion.

• For users over 6'0", raise the neck unit and recline the chair to 100°-120°.